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This refers to UK laws - look up consumer protection regulations for USA & other countries First, tell bank to put a stop on continuous payment authority. Cancel your card, but not your account. A refund to your original card number will still reach your account, but no debits can be made using the old card number. Ranting & raving at them will do no good whatsoever. They will never admit it's a scam, so there's no benefit in pointing out why... Read more

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My experience with Direct E-Cig and from day one it never worked from day one I couldn't get my money back it is a very pure company no wonder it wasn't ok by NO-ONE!!!!!! POOR POOR POOR Add comment

After I got my FREE startup kit I contacted my credit card, told then it was a scam, and they blocked any further charges from them. so I paid 4.95. To bad though, they have the best tasting atomizor.. Now buying my filters from Simplecig, 5 filters 12.99 no shipping cost. that's 7 dollars less than no flame and NO hassle...... Thanks to this blog, after I got my FREE startup kit I contacted my credit card, told then it was a scam, and they... Read more

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YEP I TRIED THE 'FREE' TRIAL, AND DAYS AFTER RECEIVING THE 'FREE' TRIAL, THEY DEBITED MY ACCOUNT FOR $109.00. FIRST I CALLED MY BANK AND THEY TOLD ME I HAD TO CALL E-CIGS; I DID. WELL THE LITTLE SNIT TOLD ME THERE WAS NOTHING I COULD DO B/C THEY HAVE MY INFO! SO I TOLD THEM, I WOULD CALL MY ATTORNEY GENERAL'S OFFICE AND REPORT THEM AS FRAUDULENT AND STEALING MY MONEY, PLUS I WOULD TELL MY BANK THE MONEY WAS NOT AUTHORIZED BY ME TO BE TAKEN! AND... Read more

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I CAN ORDER ANYTHING AND IT SUCKS WHY CAN I NOT CONTACT YOU I AM VERY UPSET I NEED SUPPLIES AND I CANT GET THEM SO NOW I HAVE TO LOOK FOR A NEW PRODUCE. NOT HAPPY THANKS. ITS NOT FAIR THAT I GET USE TO YOUR PRODUCE AND DO WELL WITH IT AND NOT I GOT TO DO TRIAL AND ERROR AGAIN. I CANT REALLY AFFORD TO DO THAT. YOU SHOULD HELP CUSTOMERS WHO ARE LOYAL. BUT WE MUST NOT MATTER SO NOW I HAVE TO FIND A COMPANY WHO WILL BE THERE WHEN I NEED THEM. SO... Read more

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Within two days of using ecig I became so sick I almost died. My lungs got infected, I could hardly breath and was coughing up green gooey stuff for almost two weeks. I was poisoned or over dosed on nicotine. There is no way to know how much of this product you are taking. I thought if I tried ECig maybe it help me to smoke less and eventually quit smoking. Instead, I just got very very sick. All I accomplished was an unwanted trip to the... Read more

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i ordered the free ecig for 4.98 and they took 99.67 cent out of my account i am pissed and when they arrive i will refuse and return, i recommend to not order this item, for 4.98 free to try because they will deduct 99.67 from your acct. this is fraudulent to me an i really am pissed. i read the complaints and wish i had checked out the complaint before i ordered. I am retired and on a limited income i cannot afford to be paying this amount... Read more

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I ordered the Trial Kit then decided to call them and found out that after the Trail I would be charged somewhere around $100.00 I told them that I wanted to cancel the order with no problem except I did not get a cancellation number.. I checked my bank and found out that I was STILL charged for the product. I called them back and they stated that they already sent it out and that I would be charged. When the ecig kit arrives I will be... Read more

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ordered trial without risk,e-cigarettes did not disclose that they are taking the liberty to charge my credit card continually for each month. As i called their 866 number to cancel I was given the runarounds and their employee/representative named christian would not allow me to retract/cancel my order. After a heated argument Christian assured that the order would be cancelled but refused to provide me with a confirmation number. Not a... Read more

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I ordered from an 800 number and was offered all the extra stuff which refused and plainly stated NO EXTRAS i authorize 4.95 ONLY . they billed 100.99 three weeks later . I reported to paypal and they issued me a credit . I called ecigg and talked to a non english person who asked my name over and over and over again .I go she was sending complimentary 10 refills . I said no . you stole my credite card number . I will refuse any package as i... Read more

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