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I recently ordered a free kit from this company for a smokeless cigarette, and I mean free and paid 9.95 shipping. No where on the site did it say I would be charged 14 days later 99.90 for this kit. They advertise it to be free just for shipping.I haven't even tried it and already it has cost me 110.00. This is a complete rip off to the consumer. They go by the names Direct E-Cig.com and Smokelessdirect.com. Buyer beware.
I was looking for the electronic cigarette that that has flavors and no nicotine. These are nothing but nicotine and contain more than your normal cig. No help at all in quiting. Don't buy from them, as you will be sorry. 1283d2a
 Comments (13) |
| 1. Written by Dan on July 6, 2011 from nashville, tennessee, US I ordered the "free" starter kit and only discovered the 14 day trial aspect of it when I called customer service with a question. I mailed the kit back immediately and cancelled the card I had used. I was contacted by customer service several weeks later (I guess when they tried to charge my card. I told them I had returned it and have not heard from them since. It would seem they are only interested in active cards that they can bill over and over with impunity  |
| 2. Written by Happy NON ECIG smoker on February 14, 2011 from houston, texas, US Just called them again and suggested my bank asked me to call on more time before they issues a "charge back" as stated above and todl them I never got to use the product before I was charged and they issued me a RMA# for returning it. I only have 3 days to send it back, but hey, I'm sending it back today. Trust me |
| 3. Written by BS on February 13, 2011 from butler, new jersey, US They just got me also. How do you complain to you bank about this to have money returned? |
| 4. Written by kathy on January 17, 2011 from clarksburg, west virginia, US well I have been had by this company also. I did file a police report. The good thing is my bank returned the money, and they are going after the co.I did recieve and e_mail from them saying the first shipment was paid in full. I also didnt auth a 2nd shipment. Wished I would have check here first> I will fight to the end. |
| 5. Written by Raped with Clothes On on January 10, 2011 from winter park, florida, US 6wToday, received two emails from directecig.com. First, we thank you for your order. Second, cartridges been shipped. Immediately called customer non-service and informed Jennifer I did not order this. Got the crap about 14-day trial. She said it was in the terms when submitting credit card info. I can't recall seeing these terms. Next step calling my State Attorney General's Office. |
| 6. Written by Ted Kendall on January 10, 2011 from newark, new jersey, US For the life of me I couldn't find out who owned this company. Found this site, www.directecigscams.com. there is a bunch of info about the people who own this company. |
| 7. Written by Linda Blaxton on December 9, 2010 from -, -, US We ordered a starter pack or smokeless cigs and recieved the other just for shipping $9.99 It arrived and today I received a shipment of the filters and shows a charge of $109.90 Which I did not order and I refuse to pay for them. I will obtain my attorney if this amount has been charged to my Visa account. BBB will be notified if this money is billed to my Visa account. I am retired law enforcement and I will not be bullied into paying this I will be awaiting a reply |
| 8. Written by inside voice on December 9, 2010 from ft. myers, florida, US It's not like the people in the call center want to rip you off, they're just doing a *** job so they can pay rent. If you want your money back, tell them in a polite and rational manner that you will have your bank issue a charge-back. Shouting and cussing at them will not help you. Honestly, call-center people don't get paid enough to deal with *** people cussing at them. They will hang up on you. They issued me a refund as soon as they got their products back from me. |
| 9. Written by paul powell on November 23, 2010 from madison, wisconsin, US Complete and uder ripoff.Ordered free starter kit,Then oppted out for next shipment because when I got the starter kit it did'nt work, only opened one,one was for my wife,Then they charged me 110.00 $. Don't BUY! It's a RIP! |
| 10. Written by themadhatter on November 18, 2010 from prescott, arizona, US just keep calling and complaining change cc number and dipute it with the bank... I got my money back |
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