****DIRECT E-CIG IS A LYING CHEATING THEIVING EXCUSE FOR A COMPANY WITH KIDS RUNNING IT AND THEY ARE NOTHING BUT SCAMMERS OUT TO CHEAT HARD WORKING PEOPLE*****(anyone seriously interested in a class action lawsuit, there are 51 other complaints on this "company" sofar) They have bent the laws and rules just enough to semi-legally steal from our accounts!!!!!
I saw an add for Direct E-cig online, they offered a free sample starter kit, just pay shipping and handling. At no time did they introduce me to any terms of agreement to sign up for a so called "money-saver" program. I had no idea, I recieved the product, and have tried many electronic cigarettes. This one was maybe worth about ten dollars total. It was a pretty crappy model, and I bascially forgot about it. About 21 days later I saw an e-mail saying "we recieved your order, 109".90 will be charge to your account"/. I freaked and thought I never ordered anything additional! I called customer service and told the young man "I want this cancelled! I did not authorise any charges!" He said "no problem, it's cancelled"?. Literally 1 hour later I checked my account and the money was gone". I called customer service (it's now 11:30 at night) the young girl that answered said "you enrolled in a trial and signed the terms of agreement!." I requested a manager and she said they were only available Mon-Fri 8-5:00, I spent a restless night and called in the morning". The young woman now told me there were no managers available I asked when there would be, she didn't answer'. After trying to voice my complaint she said "this conversation is going nowhere!" and hung up! I can not believ the blatant disregard for the customer, the lack of managment or any kind of responsibilty within this company:. They stole my money, made false claims, gave me no help and I ended up having to cancel my card and still may be out that money! 1284042
I saw an add for Direct E-cig online, they offered a free sample starter kit, just pay shipping and handling. At no time did they introduce me to any terms of agreement to sign up for a so called "money-saver" program. I had no idea, I recieved the product, and have tried many electronic cigarettes. This one was maybe worth about ten dollars total. It was a pretty crappy model, and I bascially forgot about it. About 21 days later I saw an e-mail saying "we recieved your order, 109".90 will be charge to your account"/. I freaked and thought I never ordered anything additional! I called customer service and told the young man "I want this cancelled! I did not authorise any charges!" He said "no problem, it's cancelled"?. Literally 1 hour later I checked my account and the money was gone". I called customer service (it's now 11:30 at night) the young girl that answered said "you enrolled in a trial and signed the terms of agreement!." I requested a manager and she said they were only available Mon-Fri 8-5:00, I spent a restless night and called in the morning". The young woman now told me there were no managers available I asked when there would be, she didn't answer'. After trying to voice my complaint she said "this conversation is going nowhere!" and hung up! I can not believ the blatant disregard for the customer, the lack of managment or any kind of responsibilty within this company:. They stole my money, made false claims, gave me no help and I ended up having to cancel my card and still may be out that money! 1284042
 Comments (5) |
| 1. Written by Dwayne on April 3, 2012 from reston, virginia, US Always read the terms and fine print. Almost 100% of every online or call in "trial" is set up for people to auto-sign up for something after the trial period. I have no connection to this or any other company and reviewed their offer...they were completely up front. |
| 2. Written by Roz on March 19, 2012 from ft. worth, texas, US I just ordered this online in the hopes of helping my daughter who smokes. On the way to the other room a small voice inside me told me to go back and check to see if this was a fraud. I did and all your comments showing indeed it was a scam came up. I called Bank of America at once and spoke to their fraud dept. They have cancelled my cards and issued new ones, the charge was already there but they wont get a dime. I feel so blessed that I caught this in time thanks to all of you for your posting. God bless you all and I pray that you all get your money back. |
| 3. Written by waitjustasecondhere on February 28, 2011 from little rock, arkansas, US I just called my bank (Bank of America) and they just put a stop pay on future charges from that merchant. They also told me I could dispute the charge, once it's posted. If it's in Pending Status - nothing can be done except from the Merchant's end. |
| 4. Written by ksgir on February 26, 2011 from arkansas city, kansas, US I know the feeling except in my case, I did get the origianl fee cancelled but then a month later they charged my account 70.00 for the refill cartridges that I never received. They claim I never cancelled and that they will not reimburse the 70.00 to my checking account. I am going to pursue this with my bank and take copies of this web site as my proof. After all it's my word against theirs.  |
| 5. Written by Opalgirl on February 24, 2011 from orlando, florida, US We need to get a class action law suit again this company. |
 |
| Comments on Direct e-cig stole money from my account un-authorized | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
