I did NOT knowingly authorize this company to charge my credit card for the amount of 109.90 or knowingly enter into a 14 day trial offer. Their ADVERSTISMENT on their website is deliberately misleading and designed to deceive customers".
The fine print is displayed in an off-white and very small font on the actual order page and not the actual product page/. I have snapshots clearly showing the deceitful practice?.
When I called and complained they quickly offered a $50 refund however I said I wanted to check with my bank first". Unfortunately my bank was not able to file the dispute because the fine print was present at the time I placed the order;. Apparently it does not matter that the fine print was illegible?.
The merchant then withdrew the $50 refund offer feeling emboldened by my bank’s inability to file a dispute.. When I called back and asked to speak with a supervisor I was told there isn't one available, when I asked when one will be available the representative said she doesn't know/. When I insisted, she hung up on me.
This clearly demonstrates the intent by this merchant to trap and defraud consumers by using loopholes in the laws regarding Font Color and Font Size in advertisements. Someone has to jump in and defend consumers from predators like eCig.
Please do not do business with this merchant unless you are able to read the fine print regarding the terms of the trial offer. 128495f
The fine print is displayed in an off-white and very small font on the actual order page and not the actual product page/. I have snapshots clearly showing the deceitful practice?.
When I called and complained they quickly offered a $50 refund however I said I wanted to check with my bank first". Unfortunately my bank was not able to file the dispute because the fine print was present at the time I placed the order;. Apparently it does not matter that the fine print was illegible?.
The merchant then withdrew the $50 refund offer feeling emboldened by my bank’s inability to file a dispute.. When I called back and asked to speak with a supervisor I was told there isn't one available, when I asked when one will be available the representative said she doesn't know/. When I insisted, she hung up on me.
This clearly demonstrates the intent by this merchant to trap and defraud consumers by using loopholes in the laws regarding Font Color and Font Size in advertisements. Someone has to jump in and defend consumers from predators like eCig.
Please do not do business with this merchant unless you are able to read the fine print regarding the terms of the trial offer. 128495f
 Comments (3) |
| 1. Written by Sue on March 24, 2011 from new orleans, louisiana, US When I got nowhere talking to the RUDE girl from ECig company, I called my credit card and they are removing the charge and crediting my account. I just read that the Better Business Bureau has had so many complaints that they reported the company to the surgeon general. Don't allow them to get away with this SCAM...do what ever you can! Good Luck! |
| 2. Written by tzv2 on March 22, 2011 from madison, wisconsin, US Same here, 1st paid $4.95, then $109.90 was taken from my bank account, Called and a creature named Mellisa first gave me $50 refund, then she was being nice, according to her, gave me $79 refund. So far, been 5 days and no refund in bank account yet. Never ever order anything from this company again. Consumer protection had been notified. you should do the same if u got ripped off. 1 word to describe me "PISSED" |
3. Written by Smoker on March 4, 2011 from lincolnton, north carolina, US I was able to stop the charges at my credit union @ $4.95....wheww We need to stop them from scamming good hard working people. Thanks to all you fine people for the warning and information! |
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| Comments on Snapshot of actual misleading fine print | |
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