Not resolved

In addition to the many complaints I have seen about the deceptive practices of Direct E-Cig, they refuse to help you return a defective product. I have filed a complaint with the Florida Attorney General's office and suggest anyone else who has a problem with them do the same.

I purchased the product for a free 14-day trial.

Battery was defective. they sent me a new atomizer while i was on vacation. when I returned from vacation, the new atomizer made no difference. the battery (e-cigarette) remains defective.

I called to find out where to return the product for a refund and they told me my free trial period was up and I was charged another $109.

Monetary Loss: $109.

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