****DIRECT E-CIG IS A LYING CHEATING THEIVING EXCUSE FOR A COMPANY WITH KIDS RUNNING IT AND THEY ARE NOTHING BUT SCAMMERS OUT TO CHEAT HARD WORKING PEOPLE*****(anyone seriously interested in a class action lawsuit, there are 51 other complaints on this "company" sofar) They have bent the laws and rules just enough to semi-legally steal from our accounts!!!!!
I saw an add for Direct E-cig online, they offered a free sample starter kit, just pay shipping and handling. At no time did they introduce me to any terms of agreement to sign up for a so called "money-saver" program.
I had no idea, I recieved the product, and have tried many electronic cigarettes. This one was maybe worth about ten dollars total. It was a pretty crappy model, and I bascially forgot about it. About 21 days later I saw an e-mail saying "we recieved your order, 109.90 will be charge to your account".
I freaked and thought I never ordered anything additional! I called customer service and told the young man "I want this cancelled! I did not authorise any charges!" He said "no problem, it's cancelled". Literally 1 hour later I checked my account and the money was gone.
I called customer service (it's now 11:30 at night) the young girl that answered said "you enrolled in a trial and signed the terms of agreement." I requested a manager and she said they were only available Mon-Fri 8-5:00, I spent a restless night and called in the morning. The young woman now told me there were no managers available I asked when there would be, she didn't answer. After trying to voice my complaint she said "this conversation is going nowhere!" and hung up!
I can not believ the blatant disregard for the customer, the lack of managment or any kind of responsibilty within this company. They stole my money, made false claims, gave me no help and I ended up having to cancel my card and still may be out that money!
Monetary Loss: $109.